My focus lies on achieving results, but with an eye for the human factor. This means that I have an eye for the various interests within my projects, but particularly that I supervise the process in order to achieve a common goal at the end of the project. If there’s one thing I’ve learned from my vast know-how and experience in the quality management, project management and process supervision fields, it’s that an abstract and overly theoretical strategy simply does not work.
The pragmatic and concrete approach to customer signals management therefore fits me like a glove! That became immediately obvious in recent years, upon implementation of customer signals management at Sociale Dienst Drechtsteden. In the projects I undertake, I motivate people to make the most of themselves, with firm and measurable results: improved customer service!
Would you like to know more about my background, the projects I’ve conducted and other people’s opinions of them? Check out my LinkedIn profile or contact me!